stake.com Casino & Sportsbook Data Care
This page describes what we collect when you use stake.com and how we keep that data protected. When you sign up, deposit, or wager on our platform, we gather information needed to run your account safely and comply with the laws of the jurisdictions where we operate. We take data protection seriously because your trust is central to our relationship with you.
We at stake.com collect personal information—your name, email, payment details, and identity documents—only to verify your account, process your deposits and withdrawals, and prevent fraud. We do not sell your data to advertisers or marketing firms. Third-party payment processors like DANA, e-wallet, mobile banking, and local payment handle your financial information under their own security standards. Our servers may sit outside your jurisdiction, but we apply the same encryption and access controls regardless of location.
Our privacy commitments cover data retention, your right to access or delete your information, cookies on our site, and how to contact us if you have concerns. This policy applies to all stake.com users and is updated periodically to reflect legal changes or operational improvements. Your continued use of stake.com after updates means you accept the revised policy.
What We Collect and Why on stake.com
We collect data in several categories when you use stake.com. Account information includes your name, email, date of birth, username, and password. Payment information includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet) and transaction history. Identity verification information includes copies of your ID card, passport, or driving licence, plus proof of address such as a utility bill or bank statement. Device information includes your IP address, browser type, operating system, and approximate location based on IP geolocation.
We collect this data for several reasons. Account information lets us create your account, process your login, and keep your balance secure. Payment information enables deposits and withdrawals. Identity verification (KYC) is required by the jurisdictions where we operate to prevent money laundering and fraud. Device information helps us detect suspicious login attempts and protect against account takeover. Gaming activity—which games you play, when you wager, your balance history—is tracked so we can calculate your weekly cashback, tier progression, and referral bonuses on stake.com.
Identity Verification on stake.com
We require identity documents before you can withdraw funds from stake.com. This is a legal requirement in most jurisdictions, not a choice by our platform. Verification typically takes a few hours during business days. We keep your ID securely encrypted and delete it when you close your account or after a set retention period.
Third-Party Data Processors
We share data with third parties only when necessary to run stake.com. Payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment—receive your payment details and process transactions. These partners operate under their own privacy policies and security standards. We do not control how they handle your data beyond our contractual agreements with them, which require them to protect your information and use it only for transaction processing.
We may also share data with legal authorities if required by law or court order. If a government agency in your jurisdiction issues a warrant for your account information, we will comply. We may also share anonymized or aggregated data with researchers or business partners for analytics purposes—this data cannot identify you personally.
Your Rights and Our stake.com Data Practices
We at stake.com give you rights over your personal data. You can request access to all information we hold about you by contacting our support team. You can ask us to correct inaccurate data—if your address is wrong, we will update it. You can request deletion of your account and associated data, though we may retain some information for legal or accounting reasons (typically seven years for transaction records). You can object to automated decision-making—for instance, if our fraud-detection system flags your account, you can request manual review.
We keep your data only as long as necessary. Account information is retained for as long as your account is active. Transaction records are kept for seven years to comply with financial regulations. Identity documents are deleted when you close your account or after three years of inactivity, whichever comes first. If you request deletion, we erase personal information within thirty days unless legal obligations require us to retain it longer.
Cookies and Tracking on stake.com
We use cookies—small text files stored on your device—to remember your login, preferences, and gaming session. Cookies let you stay logged into stake.com without re-entering your password each time. We also use cookies to track which games you play and how long you use our platform, helping us improve the user experience. Advertising cookies (from partners) may track your browsing across the web, but you can disable them in your browser settings.
You can delete cookies anytime through your browser menu. Deleting cookies will log you out of stake.com and reset your preferences. Most browsers allow you to block third-party cookies or set restrictions on tracking. We respect do-not-track signals if your browser sends them, though some site features may not work properly if tracking is disabled.
Security and Data Protection on stake.com
We protect your data with industry-standard encryption (SSL/TLS) for all data in transit—when you send your password or payment details to stake.com, it is encrypted so no one can intercept it. We store your data on secure servers with restricted access. Only authorized employees can view your information, and they are trained in data protection protocols. We do not store your full password—only a hashed version that cannot be reversed to reveal the original. If you forget your password, we send you a recovery link via email so you can set a new one.
Data breaches can happen despite our precautions. If we discover unauthorized access to your information, we will notify you via email within a reasonable timeframe and explain what information was compromised. You should change your stake.com password immediately and monitor your payment accounts for suspicious activity. We recommend enabling two-factor authentication on your stake.com account for added security.
Children and Minors
Our services on stake.com are available only to adults in jurisdictions where online gaming is legal. We do not knowingly collect data from minors. If we discover a minor has created an account, we will suspend it and delete associated data. Parents or guardians who believe a child has accessed stake.com should contact us immediately.
Contact Us About Privacy on stake.com
If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our support team via email or in-app messaging. We will respond within one business day. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction. Our commitment is to be transparent about what data we collect, why we collect it, and how we protect it on stake.com.